Schedule a Pick-up or Drop-off
When you want to donate household items, you can either schedule for us to pick it up or you can come by our facility to drop it off.
We treat our clients with dignity and respect, and part of that is about being able to offer items that can be used as intended (and loved!) by our furniture and household goods recipients. The furniture we receive and pick up will find its way into the home of one of our clients who are relying on good, clean and usable goods.
Upholstered furniture must have no stains, tears, rips, worn spots or pet attack areas. Mattresses must be free of stains and tears and not older than 8 years.
We are unable to carry items up or down any inside stairs due to the risk of damage to walls, etc. in addition to the strain caused to our volunteers. As such, your donations must be on the ground level of the home (no inside stairs).
As long as your furniture and housewares have been gently used, we’d love to have them.
Email us your acknowledgement
Before you schedule a pick-up, you must email us the Pick-up Acknowledgement Form as a way of acknowledging that your household goods meet the condition requirements.
Schedule a Pick-up
Please call 604-294-3087 and leave us a message. Allow 48 hours for a return call and always let us know 2 weeks in advance. Volunteers are available Monday to Friday and some weekends.
A minimum donation of $85 is appreciated to help offset fuel costs. (The cost of taking your unusable donation to the dump is over $6,000 a year in addition to our regular waste bill of $350 per month.)
For faster pick-up ask about our priority service.
Drop by with your donation
Drop off of donations require an appointment and a $20 donation to help cover the cost of Covid protocols needed in the handling of your donation.
Furniture drop-offs by appointment only, at 1679 Gilmore Avenue at 1st Avenue, due to limited warehouse space.
No after hours drop-offs. Leaving your goods outside will be vulnerable to rummaging and weather conditions. Please plan to drop your goods off in person for a tidy and organized handover.
Drop-offs can be made Tuesday to Friday, 10am – 4pm, at 1679 Gilmore Avenue, Burnaby (at 1st Avenue – 3 blocks north of Lougheed Highway).
Ring the buzzer and leave your donation by the door at the far back of the building and we’ll bring it inside. If you need help unloading heavy items please ring twice.
We take August and December off to work on other projects. Check our calendar for closure information.
Tax deductible receipts are available on request for your cash/cheque donation.
Charitable Organization #86350 5657 RR0001.
More questions? Check out our FAQs.
Want to refer someone?
Our program is based on a referral system. If you or someone you know needs help, please be sure to read and/or have your sponsor fill out our Referral Form.
View our Referral Form for more information.